The agreement that governs access to the Runonly website and the software and services supplied by Runlian Technology Co., Limited.
Last updated: 9 September 2026. These terms apply between you and Runlian Technology Co., Limited.
These Terms of Service set out the rules under which the Company, Runlian Technology Co., Limited (also called we, us, our, or the Company), makes its website, products, tools and delivery software available under the trading name Runonly. By using this website, by placing an order through a Florist Client platform that we operate, or by accepting a written agreement for our software, you agree to be bound by the version of these terms that is in force on the date of your use.
The words Client, Florist Client, Visitor, User, Shop and Customer in these terms have the meaning that this document gives them. The glasshouse website of the Company is at the domain roseonly.autos, and the Company studio sits at Rm 712 7/F GOODLUCK INDL CTR, 808 LAI CHI KOK RD, Lai Chi Kok, Hong Kong (HK).
By opening any page of the Runonly website, completing a contact form, using one of our demonstration tools, or accepting a written agreement for a product, you confirm that you have read these terms and that you agree to be bound by them. If you do not agree with any part of these terms, you should not use the services and should tell us instead what concerns you so that we may address it.
Where a business user accepts these terms, the person signing or using the service confirms that they have full authority to bind that business. Where a visitor is under the legal age for agreeing to a contract in their own region, they should ask a parent or guardian to review these terms on their behalf before using anything that requires an account.
We may change a written product agreement by signed amendment, and we may change these public terms by publishing a new version as section twenty-two describes. In every case the exact agreement that governs a Florist Client is the separately signed contract plus these terms where the contract points to them.
In these terms, the Company, we, us and our all mean Runlian Technology Co., Limited. The Services mean the website at roseonly.autos together with the software products, hosting, support and professional work that the Company supplies under the Runonly name. A Florist Client (or Client) is the flower shop, studio or brand that licenses our software for its own business.
A Visitor is any person who reads our public material without having a business account. A User is any person who is given access to our software by a Florist Client or by us, including shop managers, back-office helpers and the people who operate a delivery route. A Customer is the end buyer who places a flower order through a Florist Client platform, and a Recipient is the person meant to receive that order.
Content means the text, images, photographs, videos, drawings, data and other material that appear in the Services or in the software of a Client. Client Content means content that a Florist Client or its Users add to its own shop, such as product names and pricing. These definitions prevent confusion about which party controls which part of a working online shop.
Our public website is open to anyone with a genuine interest in what we publish, whatever their country. Beyond the public pages, the software products that Runonly builds are sold to shop businesses that run an accepted application and that can lawfully enter a commercial contract. We reserve the right to refuse an application without giving a reason, although in practice we will always explain our decision kindly.
To open a commercial account you must be at least eighteen years old, you must give truthful details about the business, and you must be someone who can lawfully license software in the region where the shop trades. If you tell us something knowingly false in an application, we may treat the agreement as invalid and close the account once the error comes to light.
The Company deliberately does not serve illegal or harmful markets. Applicants who trade in controlled flowers, counterfeit goods or services that break the law where they operate will be declined, and any account found to be used for such a purpose will be suspended at once rather than tolerated in silence.
The Company grants every visitor a limited, non-exclusive, revocable permission to view and use the public Runonly website for personal, informational and non-commercial ends. You may read the pages, share a link to them with others and print them for your own private reference, but you may not copy large portions of our material to republish without asking us first.
You may not use our website in a way that damages or overloads it, that tries to defeat its security, that impersonates another person, or that gathers its content automatically in bulk to resell or to build a competing index. Screen-scraping whole sections of the site for commercial reuse is not something we allow.
This website licence begins when you start viewing the site and continues until we, or you, end it. We may disable your access if you break a plain rule in this section, but we will first warn you where the breach is accidental rather than deliberate.
Where the Company supplies actual software, such as a Rose Commerce Platform or a Scheduled Delivery System, it does so under a subscription licence rather than a sale. Runlian Technology Co., Limited owns and remains the owner of the source code, the design and the trademarks of the products, and it gives the Florist Client a non-exclusive, non-transferable right to use the software for its own flower business during the term of the agreement.
The Florist Client may not resell access to the software, may not allow a third party to use it as a hosted service under another brand, may not copy or reverse engineer the software for a competing purpose, and may not remove any watermark or licence notice. Reasonable sharing with the staff of the Client and, with our consent, with trusted suppliers is allowed, but the licence follows the single shop that signed for it.
Updates, fixes and new minor features are included for as long as the subscription is current. Major new product families are sold separately. On the ending of the agreement, the licence ends, and the Client must stop using the software and return or delete any code, credentials or client-related material that belongs to the Company, subject to our duty to export the data of the Client as section eleven and section twenty-one promise.
Some parts of the software require an account with a user name and a password. The person who creates the account is responsible for keeping its credentials secret and for every action taken through it. If you think someone else has learned your password, change it at once and tell us so that we can look for anything uncommon.
A Florist Client decides which of its staff receive a User account and which permissions each person holds. The Client must remove access promptly when a member of staff leaves, and the Client remains answerable for what its own Users do inside the shop, including any accidental deletion of product content or any mistaken order cancellation.
We will never ask you for your password by email, and you should treat any message that does as a fraud. Where the Company does need to act inside a Client shop for support, our own staff sign in under clearly named Company accounts that the Client can see in its user list, and those accounts have carefully limited rights.
When a Customer places a flower order through a platform that Runonly operates for a Florist Client, the retail contract that results sits between the Customer and that Florist Client, because the Client chooses the products, sets the prices and prepares the arrangements. Runlian Technology Co., Limited acts as the technology operator for that order, not as the seller of the flowers themselves.
Nevertheless, the Company operates the ordering flow and therefore carries a matching responsibility: it must handle the order data lawfully (see our Privacy Policy), it must process that order smoothly in the software, and it must keep payment and recipient details secure. Where a failure in our central platform prevents an order from being placed at all, the Company will work with the Client to put things right as the licence terms require.
Consumers should raise questions about the content of an arrangement, its freshness or its look directly with the Florist Client, who answered for those matters. Questions about the functioning of the website or the tracking system can be raised with the Company through the Client, or directly through the contact details in section twenty-four.
Fees for the software products are stated in the relevant proposal or order page, are usually billed on a monthly or yearly basis, and become due when the Client accepts the signed work or at the renewal date. Payment is taken through the payment vendor chosen at signup and is confirmed to the Client by a receipt that the Company sends after each successful charge.
Unless a written agreement says otherwise, a price once agreed holds for the first term and may be adjusted at a renewal after reasonable advance notice. The Client is responsible for any taxes that apply to its own business and for the fees connected to its own payment method, while the Company handles its own sales and service taxes consistently with the law of its place of registration.
If a charge is declined, we will tell the Client and allow a short grace period to update the payment method. If payment remains overdue beyond that period, we may suspend the software while keeping the data safe, and we will restore service as soon as the account is brought current. This policy prevents a small billing slip from becoming a silent loss of data.
The Company builds scheduling and tracking software; it is not itself the courier for every order. Actual movement of flowers is carried out by the couriers that a Florist Client uses, whether those are the drivers of the Client or third party carriers. What the Company reliably offers is the planning, the visible route and the honest status that lets everyone know where an arrangement is at every step.
Delivery windows shown in the software are estimates drawn from the courier calendar and are given in good faith. A parcel can be delayed by traffic, weather or an unexpected closure at a receiver address. When a delay happens our dashboards surface it quickly and honestly, so that the Client and the Recipient are told rather than left guessing.
Neither the Company nor a Client is responsible for a delivery that cannot be completed because the address was wrong, because no person was present at the agreed time, or because the recipient refused the goods. In such cases the software helps reschedule or arrange a safe return, and any related cost follows the policy of the Florist Client that handled the sale.
Everyone who uses the services must do so lawfully, honestly and without harming others. You may not use the software to send a delivery of anything illegal, to misrepresent a product, to send deceptive marketing, to store unlawful material or to cause distress to a recipient by the manner of an order.
You may not attempt to break into areas of the platform you have not been given, may not probe for weaknesses without our written permission, may not flood the service in a way that harms other shops, and may not copy competitor content or another shop data to run your own rival platform. Fair, honest use keeps the glasshouse safe for every shop that grows within it.
Where we find a clear breach of this section we may remove the offending content, suspend the account and, in serious cases, end the agreement and report the matter to the authorities. We will always give the responsible party a chance to explain before a suspension where an honest mistake is the likely cause.
The images, product names, prices, descriptions and settings that a Florist Client enters into its shop belong to that Client. As a technology operator we do not claim ownership of Client Content, and we make no hidden claim over a Client catalogue or its customer relationships. What we do need is a licence to make that content work in our software.
Accordingly, every Client gives the Company a non-exclusive, worldwide, royalty-free licence to store, process, display and transmit its Client Content for the sole purpose of operating the software and the delivery systems and of keeping its own service records. This licence lasts only as long as it is needed to run a live shop, and it ends when the Client direct data is deleted in line with the export promise below.
Because Client Content belongs to the Client, that Client also is responsible for its lawfulness, for clearing rights over any image it uploads, and for the accuracy of the pricing and descriptions it publishes. On ending the agreement, and always subject to the settlement of the account, the Company will export the data of the Client in a common, machine-readable format within a reasonable period so that the Client can move to another home without being trapped.
Everything that Runlian Technology Co., Limited creates for its own service belongs to it: the source code, the product design, the distinctive glasshouse presentation, the Runonly and Company trademarks, the text of the public pages and the tutorial material. This protection exists so that the value created by the Company team is not quietly reused elsewhere without our consent and without compensation.
Nothing in these terms gives a Client any right to those trademarks or to the underlying software beyond the limited licence set out in section five. A Client keeps all rights to its own brand and its own content, and the two live side by side without merging: the Client owns its shop and we own the engine that powers it.
Feedback that a Client offers about a product, whether praise or a suggestion, may be used by the Company to improve the software for every shop. We do not claim ownership of a Client original photograph or a Client original campaign simply because a Client shares it with us for a case study, unless a separate written release says otherwise.
Both the Company and each Florist Client may learn confidential information in the course of working together. Confidential information means business plans, unpublished pricing, access credentials, technical architecture, customer figures and any other matter labelled confidential or obviously meant to stay private.
Each side promises to use the other confidential information only for the purpose of the agreement, to protect it with the same care it uses for its own secrets, and to allow only those individuals who need to know to see it. This promise survives the ending of the services, because even an ended partnership should not weaken either side secrecy.
The duty of confidence does not apply to information that is already public, that was lawfully known before disclosure, that is later received from a third party without a similar duty, or that must be revealed by law. Where disclosure is required by law, the receiving side will, where possible and lawful, tell the disclosing side before making it so that the position can be managed.
The software and the public pages may rely on third party services such as payment gateways, postal address lookup, courier networks and map data, and they may carry links to other websites. Those third parties have their own terms, which apply whenever you leave the Runonly surface and step onto theirs.
The Company chooses third party services with care and holds them to written standards about security and data, but it cannot answer for the content or the conduct of a separate website that it only links to. Where a payment or a delivery is performed by a third party under its brand, the part of the experience that the third party runs is governed by the terms of that third party.
If a link on our pages or in a product takes you somewhere that seems wrong or unsafe, please tell us at contact@roseonly.autos and we will review the link at once. Removing an unsuitable link is quick for us and it protects every visitor from following a route we did not intend.
We work to keep the services available around the clock, but no hosted service can promise the complete absence of downtime. We will perform maintenance at low-traffic points where we can, we will give advance notice of changes that affect how a shop works, and we will repair a genuine fault quickly once it is reported.
The Company may improve the products by adding features, and it may retire features that are rarely used or that a newer design replaces. For a subscribed Client we will explain a material change before it lands, and we will keep sensible migration advice so that no Client is left stranded by an update.
If the Company decides to discontinue an entire product family, it will give Florist Clients reasonable notice and a fair data export so that each Client can move on without losing its catalogue or its customer history. We would rather wind down a product with dignity than push paying shops onto an abandoned tool.
The Company warrants that the software it supplies will operate materially as its documentation and demonstration describe, that it will be free from obvious, intentional back doors, and that it will meet the functional scope that the written proposal listed. Within these terms lies our promise that the tools will do the job they were sold for: running a boutique flower shop with care and reliability.
Beyond that promise we make no guarantee that every possible future request will be met, and we explicitly do not warrant that the software is error-free on every device or that it will satisfy an unforeseeable business outcome. Software is made by people and polished by use, so we stand behind diligent repair rather than perfect first guesswork.
Any warranty claim must be raised in writing within a reasonable time of discovering the issue, and the Client must give us a fair chance to repair it before pursuing other remedies. Our first response to a genuine defect is always to fix it, not to argue about who caused it.
Nothing in these terms limits either side liability for death or personal injury caused by its own negligence, for fraud, or for any loss that the law does not allow to be excluded. Those matters sit above every limit set out in this document and keep their full legal force no matter what follows.
Subject to that, and to the fullest extent the law permits, the Company total liability to a Client for all claims arising in a single year of the agreement will not exceed the amount that the Client paid the Company in the twelve months before the first claim arose. This cap keeps our exposure proportionate to the value of the subscription we receive.
Neither side will be liable to the other for indirect or consequential loss, loss of profit, loss of data, loss of goodwill or loss of opportunity, even where that side knew such a loss was possible. Where our platform does fail, our remedy is to help fix matters and to limit direct loss, not to become an insurer of every downstream effect of a shop online.
A Florist Client is responsible for following the operating guidance we publish and will answer for losses that flow from ignoring that guidance, such as deleting a catalogue without using the backup, sharing an account password with an untrusted person, or selling flowers that harmful software or content has been used to describe.
If a Client uses the software in a way that breaks the acceptable use rules in section ten, or that breaches the rights of a third party, the Client will keep the Company harmless against any claim that results, subject to a fair allocation where both sides share fault. This protection does not cover damage that arises from the Company own negligence.
The customer-facing care of each shop remains with the shop. Because the Company sells technology rather than the act of picking stems, most retail disputes about arrangement quality belong to the Florist Client, and our job is to supply the reliable platform on which the shop can manage those disputes well.
A software subscription continues for the term that the order states and then renews automatically unless either side gives notice under the agreed arrangement, normally thirty days before a yearly renewal. Ending at the end of a term is straightforward; ending in the middle of a term follows the early-ending rules in the proposal or the law of the governing place.
Either side may end the agreement immediately if the other commits a serious breach that is not cured within a reasonable written notice, or becomes insolvent, or acts in a way that makes continued cooperation unreasonable. On ending for a Client fault the Company will settle any amounts owed and will still release a data export within the promised window.
We will suspend service rather than end it in the first instance for smaller problems, so that a temporary payment slip or an accidental misuse does not destroy a working relationship. Suspension always keeps the underlying data intact and, apart from genuine security emergencies, follows a clear warning to the Client.
Neither side will be treated as breaking the agreement if it is delayed or prevented from performing by an event outside its reasonable control. These events include natural disasters, severe weather, a general failure of public networks, a widespread power cut, an act of a government, a pandemic that stops work, or a strike by staff who are vital to the service.
A side that relies on such an event must tell the other as soon as practical, must use reasonable effort to reduce the effect, and must resume its duties as soon as the cause is over. Time for performance is extended by the length of the delay so that fairness is preserved on both sides.
If an event outside our control continues for a very long period and makes the service genuinely impossible to resume, either side may end the affected part of the agreement on reasonable written notice, and any prepaid and unused fees for that period will be returned in good faith.
Because both the website and the software handle personal information, the Company Privacy Policy forms part of these terms. When these terms and the Privacy Policy both speak about data, the Privacy Policy gives the detail of how information is collected and used, and these terms set the contractual frame in which that data work happens.
Where Runlian Technology Co., Limited processes personal data on behalf of a Florist Client as a technology operator, we do so in accordance with the Client lawful instructions and with our Privacy Policy. The Company is the controller for the running of the glasshouse website and for its own accounts, while each Florist Client remains responsible for the consumer relationships that run through its shop.
Nothing in a software agreement makes the Company the seller of flowers or the employer of courier staff. Those roles belong to the Florist Client, and the technology agreement consistently reflects where control and duty sit, so that a question about data or about flowers always finds the right home.
The law that governs these terms is the law of Hong Kong, which is the place where Runlian Technology Co., Limited is established and where its principal office sits. That chosen law does not remove any protection that a consumer may hold under the mandatory law of their own place of residence.
We hope that disputes of any size are rare, and the first step for both sides is always a direct, friendly conversation. Where a dispute cannot be settled by talk, we will use a process of mediation or arbitration that both sides can afford before turning to a court, reserving for each side the right to seek urgent protection where it is needed.
For the settlement of matters that rightly go to court, both sides submit to the courts of Hong Kong as the place chosen by the Company place of establishment, though a consumer may always bring a claim in the competent court of the place where they live if that law allows it.
If any part of these terms is found to be invalid or unenforceable, that part will be read down to the smallest lawful extent and the rest of the terms will keep their full force. A single relaxed rule does not mean that the Company has given up that rule permanently, and a waiver only applies to the exact occasion on which it was granted.
These terms, together with any signed proposal and the Privacy Policy, form the whole agreement between the Company and a Florist Client about the services, and they replace any earlier discussion about those same matters. Any change to a written agreement must be made in writing to be effective.
Official notices must be sent to the registered address of the Company at Rm 712 7/F GOODLUCK INDL CTR, 808 LAI CHI KOK RD, Lai Chi Kok, Hong Kong (HK), or to the last email address that a Client supplied, and are treated as received on the day they would normally arrive. A Client must keep the Company told of any change in its own contact email so that notices are never lost.
Questions about these terms are welcome at any time, and we would far rather answer a doubt in advance than fight about it later. The simplest route is an email to contact@roseonly.autos with the words Terms Question in the subject, which routes your note to the right team in the Company.
You may also telephone +15094790428 during the hours that the Contact page lists, or write to Runlian Technology Co., Limited at Rm 712 7/F GOODLUCK INDL CTR, 808 LAI CHI KOK RD, Lai Chi Kok, Hong Kong (HK), marking the envelope clearly for terms of service so that your question is not delayed.
We value every shop that trusts its technology to the Runonly glasshouse, and we want the legal side of that trust to be as clear and fair as the software itself. If anything in these terms ever feels unclear or unbalanced, tell us and we will explain it plainly or amend it where that is right.